FAQs
What products do you sell?
1
We offer a range of different jewellery to meet your needs—Ranging from TITANIUM, 18K GOLD PLATED STAINLESS STEEL, ACRYLIC and MOISSANITE. All curated to meet your everyday and special occasion needs. Ensure you check the product description to make your choice.
Shipping
2
Orders are processed within 24-48 hours. Delivery within 7- 10 days depending on your location.
AUD10 Flat rate for shipping within Australia. AUD15 Worldwide shipping.
Returns
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At EJ²Global, we are committed to quality and customer satisfaction. This policy is in line with Australian Consumer Law.
Faulty Items
If your item has a major fault, you are entitled to a refund or replacement.
Please contact us with proof of purchase and details of the issue.
Change of Mind
We do not offer returns or exchanges for change of mind, including incorrect selection.
Hygiene Notice
For hygiene reasons, earrings cannot be returned unless deemed faulty.
Return Conditions
Items must be unused
Returned in original packaging
Approved by our team before sending
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is deemed faulty.
Return Process
To request a return, please contact us at:
admin@ejsquareglobal.com
Once approved, send your item to:
Return Address
EJ²Global
PO Box 709
Davoren Park South SA 5113
Australia
Important
Returns sent without prior approval may not be accepted.
How can I contact you?
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day. You can also write to us at PO BOX 709 DAVOREN PARK SOUTH SA 5113.